At SONDOUQ, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment details (processed securely through third-party providers)

Non-Personal Information

  • Browser type

  • Device information

  • IP address

  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and customer experience

  • Send promotional emails (only if you opt in)

We do not sell or rent your personal information to third parties.

3. Payment Security

All payments are processed through secure third-party payment gateways.
SONDOUQ does not store full credit/debit card information on our servers.

4. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance user experience

  • Analyze website traffic

  • Remember customer preferences

You may disable cookies in your browser settings, though some website features may not function properly.

5. Data Sharing

We may share necessary information with:

  • Shipping and courier companies

  • Payment processors

  • IT and website service providers

These partners are required to protect your information and use it only for service-related purposes.

6. Data Protection

We implement reasonable technical and organizational measures to protect your personal data against:

  • Unauthorized access

  • Alteration

  • Disclosure

  • Destruction

However, no online system can guarantee absolute security.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (where legally applicable)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us at:
📧 support@sondouq.com

8. Data Retention

We retain customer information only as long as necessary to:

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those external sites.

10. Updates to This Policy

SONDOUQ reserves the right to update this Privacy Policy at any time.
Changes will be posted on this page with an updated revision date.